AnsweredAssumed Answered

App says upgraded, but room is standard

Question asked by bryant on Jun 26, 2017
Latest reply on Jun 27, 2017 by 2queenbeds

Three times now I've had the Marriott app tell me that "Due to your loyalty, you've been upgraded". The first time it told me that I was upgraded to a suite, but the last two times after I picked up my keys I found I just had a standard room.


If it wouldn't have told me I was upgraded, then I wouldn't be disappointed.


So what exactly triggers this message? Anyone know?