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Where is the Outrage?

Question asked by jw99 on Jun 21, 2017
Latest reply on Jun 21, 2017 by jw99

An Insider has posted 3 reviews on the JW Grosvenor House in London. Let me recap:  foul odors, construction noise, smoking rooms on same floor with non-smoking rooms, bad coffee in CL, an overall poor customer experience and mice in the hotel. The excellent staff notwithstanding, how can they ask for 180,000 points for my upcoming 5 night stay? I've sent emails to discuss and after 3-4 days they reply and assure me I'll have a renovated non-smoking room. But mice in the hotel?

 

Will our community managers help? I should hear from the GM directly. Can you spell SPG?

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