Horrible experience at Renaissance Las Vegas

Discussion created by jsou802 on Jun 10, 2017
Latest reply on Jun 10, 2017 by nationwide

Just checked in to the Renaissance LV, and had the worst check-in experience ever. Got to the front desk and provide my cc and id, but the person looked annoyed we were checking in at 3:00am. She did not acknowledge my platinum status, or offer us our platinum welcome gift. I asked about an upgrade option with our status and was told that we were already upgraded, by providing us a high floor room. We already booked a high floor room, so there was no upgrade there. I also asked about our $25 daily f&b credit, and was told we didnt have that offer. I inisisted that she check again, before i showed her my phone that had the f&b credit on our reservation, before she provided the credit.


This property has gone through some recent changes for the worst. A $22 amenity fee and a ridiculous $35 parking fee. Now horrible service along with it. I have stayed at this property at least 5 times in the past 2 years. Will take my business elsewhere for our next 2 trips this year.