Danny H. JW Marco Island`

Discussion created by jmorgan2 on Jun 10, 2017
Latest reply on Jun 12, 2017 by communitymanagers

I want to commend the exceptional way in which Danny H. a front lobby associate at the JW Marco Island interfaces with guests.  We had the pleasure of interacting with Danny 4-5 times during our recent stay.  We enjoyed talking about the Nashville Predators hockey team and our mutual desire for them to beat the Penguins.  Danny helped us throughout the stay with resolving some minor inconveniences such as issues with our door locks, restaurant recommendations, etc..  Danny went above and beyond by creating a connection with us as guests, assisting us with our every need, and genuinely engaging with us on a personal level that made us feel like we were talking to an old friend.  Danny H. epitomizes the JW brand of customer service and should be lauded for his desire to serve.