mtl_traveller

Nicoleta at Marriott Harbor Beach Fort Lauderdale

Discussion created by mtl_traveller on May 29, 2017
Latest reply on May 30, 2017 by communitymanagers

I would like to nominate Nicoleta, front desk associate at the Harbor Beach Resort in Fort Lauderdale, for the Spirit to Serve award, as I think she truly embodies it.

Nicoleta is one of the very, very few front desk hosts I've seen (being currently Gold and last year Plat I've seen quite a few) who goes above and beyond the job duties to make sure that every guest has the best experience at the hotel. She is friendly, smiling, and genuinely caring, while also being professional and knowledgeable. Nicoleta will come in front of the desk to talk to a customer, and will always ask if there's anything she can do for make sure the customer has a nice stay. She truly cares about the customers and implicitly about the Marriott reputation. She enjoys her work and it shows.

This was very much appreciated during our last stay at the Harbor Beach Resort (we'd been there before several times), we really felt welcome and enjoyed our week long vacation.

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