vpat

Crappy implementation

Discussion created by vpat on May 15, 2017
Latest reply on May 17, 2017 by jbritt51

Noticed that the mega bonus program page on the website but when tried to register, website shows the following message:

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We’re sorry, but there was an error in directing you to this promotion.

The reason for this error could be:

  • You’re trying to access a miles promotion and are a points-earner, or vice versa
  • You are not eligible for this promotion
  • This promotion has expired

Updating your earning preference is fast and easy; simply sign into your account. For all other issues, please contact Marriott Rewards Customer Support.

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Then I called the phone number to find that message on the phone says that there is no promotion or it is expired!!

Then i came to this forum and found that several have the same problem.  DM to support solves this but why does Marriott launch a promotion that creates very frustrating customers?  And while i am on this, when can they find a way to get points posted on the account without calling them?  I have repeated problems with foreign hotels.  In this day and age, a high school graduate can fix these issues on the website!

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