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Event Planner Frustrations- Please Help

Question asked by swimcoach on May 11, 2017
Latest reply on May 15, 2017 by erc



I am a lifetime plat member. I arranged several events for my business over the past year. I do work with a Marriott account executive, who has been amazing.


That being said, I am missing the following:


10 Event planner nights from an event in Carson City in early February.

10 Event planner nights and event planner points from an event in Mesa a month ago.

10 Event planner nights from an event either in Davis (January) or Pleasanton (March)- since event planner night credits do not show which hotel credits the nights, I am not sure which hotel gave the nights credit and which is still delinquent.


To say that both my Marriott account executive and myself have followed up with these hotels regarding the credits is an understatement. I do have signed contracts for all of these events.


Can anyone advise on what I need to do next? I am tired of trying to follow up with the hotels, and I am sure that my account executive is too. It seems like many hotels do not know how to do the 10 night credit, but they don't seem to be willing to take the initiative to find out how to do so either.


Many thanks for any help you can provide.