I want to be able to use points to get a better room than the standard room option that is offered. A few months ago, I called a Delta hotel directly and spoke with a manager who gave me the next level room for more points per night. I wish I always had this option offered online. So I am in need to a better room again for my next stay but at a different Delta hotel, same chain. I spoke with their in-house reservations and they said they are not able to offer a better room for more points. I explained I was able to do this in the past but at a different location. I was told their hotel chain was not necessarily corporate run and some where franchised, and some were not. She could only offer me an upgraded room at check-in if available.
So my question is why doesn't Marriott just offer additional room options at different point rates so we can book a better room online? I can't risk waiting for an upgrade at check in. This would be a great perk for Platinum Elite members, which I am.
Has anyone else found another way around this? Should I call back and ask for the manager in this case? I'm guessing if the hotel reservation desk can't take my request, the manager will not offer anything either.