I recently stayed for a few nights at a Marriott Hotel in Europe. I paid 270 Euros, the VAT was 24.55. I only received 2,129 points. I was expecting 2,450. Does anyone know how points are calculated?
As I read your post, your total hotel bill was €270 but as you rightly state, points are not awarded on tax, so of that sum €25 (for round figures) was VAT (tax). This means your hotel bill exc VAT was €245. Since points are awarded at a rate of 10 per $ we need to convert this to USD and at $1.06 to the € that's $260. At 10 points per $ you should receive 2600 points plus your silver 20% bonus of 520 for a grand total of 3120 points. You received 2129 and have therefore been significantly shorted. Photograph the folio then call the Marriott Rewards line, theyll give you an email address to send the folio to and once received they will then deal with the shorting. It usually takes a few days only. Alas, it's a common Marriott problem, you do need to police your points where foreign currencies are in use.
There could also be variance in the brand of the hotel you stayed in. Not all Marriott brand hotels are awarded at the full 10 points. This is interesting, when you figure it out please report back.
I called Marriott. There was a mistake in the calculation. I got a points adjustment. It makes me wonder if i should follow-up on the points i receive from my travels last year.
I chart every stay. If a stay doesn't post with in 3 days, I call. Once posted, I always verify the points for accuracy. In the U.S., base points are accurate better than 99% of the time. Bonus points need to be chased quite often. I've only had two of thirty or so stays outside of the U. S. that were not correct....or at least close enough thru conversion to worry about.
painedplatinum, of course I watch my points like a hawk, as well! Points are typically posted accurately, but I did have an issue when I went to India, and the points seemed low. My 4-night stay cost 78,888 INR or about $1220, but I had only received about 9000 points credit. After I called customer service, they adjusted my stay to have about 11000 points. Turns out they hadn't counted a couple of meals at the restaurants plus the spa.
I always hang onto my final folio until the proper points credit
How long do you have to follow-up on points? I want to follow-up on another stay from 7 months ago.
I'm not sure how far you can go back, but 7 months shouldn't be a problem.
I keep track of each one of my stays on a spreadsheet which also includes bonus points. I've had 12 Marriott stays so far this year of which I received the incorrect number of points on 4 of them (on one I received no points at all, and amazing enough it was a Ritz). I have had 5 stays at Starwood hotels and received the correct amount of points on each stay. I only wish that Marriott was adopting the Starwood system! By the way, all of my stays were in the USA, and on the 4 occasions I had a points problem, I called the MR Customer Service number and they were able to very quickly take care of the problem over the phone without me having to send in copies of any folios. I do hang onto a copy of the final folio and original reservation until my points post correctly. Marriott really needs to address this deficiency in the process they use to interface with the various hotels.
I really wish Marriott broke out how they calculate the points because i always assume the discrepancies were due to taxes. I really never paid attention to my points until my last trip (been a marriott member for 5 plus years). Now i question if all my points were all miscalculated.
so to update you guys. I was only able to get one of my abroad points fixed. Marriott customer service keeps claiming their calculation of my abroad points from 7 months ago are accurate. I don't have the bill and i don't want to argue for hours just to get 1000 or some more points.
mustanggt did you get 3 or 4 points per dollar at Starwood? Did they count everything tax included, or just the base rate?
verysuiteboy As a platinum, I received 3 points per dollar at Starwood on the room rate excluding tax.
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