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Frustration with supposed "Platinum Elite" memers

Question asked by uyetravel on Apr 9, 2017
Latest reply on May 10, 2017 by brianandlin

Have earned lifetime Platinum Elite the hard way.....why is it that placement on the Concierge Floor is not always a given and even upon request it rarely occurs? Why doesn't Marriott treat their true lifetime loyal customers with additional courtesy and respect and provide them just a bit more "special treatment"?