Missing points for member exclusive offer (1000 Bonus Points per night)

Discussion created by chentehuang on Apr 1, 2017
Latest reply on Apr 7, 2017 by chentehuang

It's my third time feedback this issue, I stayed in Residence Inn Austin North/Parmer Lane from 2/12 through 3/17, I booked higher room rate with Rewards Member Exclusive Offer (1000 Bonus Points per night),   the points I earned only 23232 (base points) + 11616 (50% ellie points) + 23432 (extra points from MegaBonus promotion),  I stayed 33 nights should have additional 33000 base points, but I don't see it posted on my account. 

The exclusive offer is the reason why I choose Residence Inn, otherwise I can choose other brand to earn more points. If you can not provide this offer for reward member, I suggest you strongly remove it on system avoid more customers argue. I am very disappointed on Marriott customer care, especially the efficiency deal with issues.