AnsweredAssumed Answered

Is this some kind of joke?

Question asked by brianandlin on Apr 1, 2017
Latest reply on Jan 25, 2018 by 50centakagansta

I am an SPG Platinum Guest and therefore a Marriott Platinum guest. For my first Marriott stay I booked 2  rooms at the Huntingdon Marriott in the UK to meet up with my sister as this is near the halfway point between where we live. The room my wife and I have been given is  clean and tidy it does however look out onto a  metal storage container and the local motorway! The joke is my so called platinum welcome gift. We have been given one bottle of Budweiser beer and a bag of crisps. In nine years of SPG membership I don't think I have ever been so underwhelmed or insulted. The total value of the gift would struggle to equal £1 even at the hotels prices. This is a totally disgraceful way to reward loyalty and the hotel should not have even bothered to attempt it. If this is a taste of things to come from this merger Marriott will lose most of the loyal SPG  customers.