Would not repeat Renaissance The Lodge at Sonoma

Discussion created by mzd05923 on Mar 19, 2017
Latest reply on Mar 31, 2017 by mzd05923

Just wanted to say my recent stay was very disappointing. Gold, platinum shortly, I booked my room at The Lodge a month in advanc and I thought Awesome! I can use some cash and points enjoy my elite member perks, fly my family out from Florida, it'll be great. I got a room with a view of the asphalt roof which the front desk made it sound like the best room on the property. No upgrade, not a check up, not a thing. Worst guest service ever not to mention the elite guest service, not even hello good bye when I walked in and out the door. I couldnt imagine there was a worse room I could have been given or that the guest service could be that bad.  Yes, I know your renovating which is about don, just some of the cottage and I understand if there is no upgrade but really, why would you give me the worst room. 

Ive never written a bad hotel review but they earned it and I'll never stay at a Renaissance property again.