I recently stayed at the Courtyard - Mission Valley, San Diego. I am a Platinum member and contacted Marriott Customer Care after the Courtyard did not adjust my bill, as they stated that they would, after the hotel lost its electricity for an entire night. My first contact with Marriott Customer Care, exactly 14 days ago, went unanswered by the Courtyard. My second contact with Customer Care, exactly five days ago, also resulted in no response from the Courtyard. My third contact with Customer Care has also not resulted in any response.
I have never experienced this poor level of customer service from a Marriott property, and never have I encountered or hotel management that refused to respond. Has anyone else encountered this?