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Is senior management at Marriott listening?

Question asked by jw99 on Mar 11, 2017
Latest reply on Mar 11, 2017 by rickyzackybobby

Outside of the JW brand and some Marriott properties it seems the hotels and customer experiences are very pedestrian. I stay at a lot of Fairfield, Courtyard, Residence Inn, Springhill Suites properties and there are many little problems that viewed alone can easily be accepted. But when added up these issues can make these brands indistinguishable from a Hampton or Holiday Inn. The C-Suite folks at Marriott should mystery shop across the country and seek to achieve excellence everywhere. Are they reading Insiders and hearing what avid customers are saying?