Fairfield Inns - slipping into mediocrity?

Discussion created by h82bl8 on Mar 7, 2017
Latest reply on Mar 7, 2017 by phctourist

I just got off the phone with 2 FI's...one in Colorado Springs, and the other in Rapid City.  I'm a lifetime platinum, but felt like a customer with body odor when I got off the phone with these 2 hotels (motels?).  What has happened to the "Marriott Way"?  My wishes and special requests were not met with "sure we can do that", but rather, "that will be an extra $8 per night", and "we can't do that".  What jokes.  I'm wondering - would Hilton do this to a lifetime platinum guest?  After staying at Marriott for 40 years, I'm seeing a trend that I don't like. 


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