I'm going to start off stating I had this trip planned since last July and my client had to bail on me 4 days prior due to an ear infection so I ended up doing my 5 days in Hong Kong and Macau solo which really sucked since I not only lost the prepaid rooms but also the airfare (upgraded to/fr LAS-HKG as well).
From the moment you step into this place, you can feel like you are about to have a positive experience. Everyone wanted to help, smiled and directed you accordingly. Even though my room was not quite ready upon my arrival around 1300hrs, I was more than willing to wait for my Executive Suite upgrade at 1430hrs. I waited in the Executive Lounge and by the time my room was ready, everyone there knew my name and was so respectful.
My room was on the 31st floor, top level overlooking the Galaxy Gaming Complex and if you do not know what that is, you ill be marveled - even this guy from Vegas went WOW! This of the casino being inside a racetrack and high-end shopping and hotels surround it as if you were sitting in the stands of a horse track (which BTW was present about 1km away). My room was awesome to say the least, magnificent space and grandeur with full sitting area, huge tub, walk-in closet, huge shower and a very expensive fancy toilet that, well, was automated.
The best part about this stay, honestly, were the people. EVERYONE knew my name and remembered who I was if they came into contact with me. Folks were from the Philippines, Nepal, France and China mostly and they all made sure I never needed anything. The Executive lounge had full on breakfast and dinner servings along with an afternoon tea with plenty of seating space. The folks here were especially courteous such as Mohan and Jo-an but others along with those located in Lounge were very receptive. The Executive Chef Rene, whom I had met last summer at the JW Marriott Tomorrowland in Shanghai is now the main chef for this property as well as the Ritz...our fortune and a very pleasant person to chat with as well.
The Ritz is adjacent to this property and the spas can be found here. Everything is basically HK$ so no need for MOB (Macau$$). Cab ride into old Macau/ruins for example is $70. Free Galaxy shuttle pickup and dropoff bus is regular and clean. I would recommend taking the Taipa ferry location for a few reasons: 1) Much closer, 2) less expensive and 3) less crowded terminal. However, you do not get to drive along the water and older part of Macau. The newer and larger casinos such as the Venetian, Parisian, etc are all within walking distance but unlike Vegas, are not along a 'Strip' but along a couple of major roadways. BRING YOUR WALKING SHOES!
In the end, I did not want to leave for Hong Kong and I absolutely look forward to a return trip to this property very soon. I missed it as soon as I left.