Hi. I've had a chase Marriott credit card for several years, but I tried to look up my points and today and I can see them on my chase page, but when I log in to Marriott rewards it doesn't show anything... What could be the issue? Thank you
Hi trebeurden22. How frustrating! We an take a look into this for you and have reached out via direct message.
The issue likely stems from your chase card being linked to a different Marriott rewards account.
Login to your Marriott rewards account and look for your rewards #.
Compare that to the rewards number on the back of your Marriott credit card. My guess is they'll be different.
yes, the rewards number
on my CC is different from the rewards number in my Marriott rewards account, but I don't know how to change it in my MR account....
You need to get your 2 accounts merged. Your new number will be the one on the back of your credit card. Marriott customer service should be able to help.
You probably have a good amount of points saved up in your account now though, since you never knew about it.
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