point redeemed is not eligible for platinum member welcome gift?

Discussion created by bizconmaggie on Feb 27, 2017
Latest reply on Apr 2, 2017 by alexlihk

Heard from Chinese CS, new policy since 2017, only paid booking is eligible for welcome gift, not for points redeem anymore.


All my points purchased last year, legally I paid by points. Should it be eligible for 500 points as welcome gift?


Who can help to explain it officially?