In the 50+ nights I have spent at the Marriott Heathrow London - Bassam is hands down the most important part of my stay. Since day 1, he has consistently made me feel at home at my home away from home, delivering unparalled service each and every time I eat in the restaurants (which is a lot !!). He takes the time to lighten the mood when coming in after my long work days, and provides quick and efficient sustenance for which I am eternally grateful. I appreciate all that he does to improve the overall experience I have at this property, and truly has the "spirit to serve".