Due to a client commitment, I have stayed at this hotel more in the last 4 months than my own country! I have found a true bright spot in Gemma! She goes above and beyond to make long term guests like myself comfortable and happy. Each morning a smile and coffee, and when things do not go as planned, is able to get them sorted out and addressed for me each time. She absolutley embodies a "Spirit to Serve" and I can not thank her enough for being a true bright spot in my home away from home!