Perplexed about Marriott Correspondence

Discussion created by gomer on Jan 12, 2017
Latest reply on Jan 16, 2017 by ne_traveling_man

I was surprised when I opened my Platium elite benefits statement to read " Although the number of nights required to renew your Elite level were not quite met, enjoy your benefits for another year with our compliments".  (signed by Bill Marriott + Arnie Sorenson)


Yet, towards the end of 2016, I looked online it showed I had 78 nights (& I was expecting a couple of more nights due to credit card activity).  Although I appreciate this (keeping me Platinum), I'd appreciate this even more if it were sent when I actually need it-- NOT when I had already earned it myself. 

I'm perplexed.  How/ why would Marriott make such a mistake?  Has anyone else received such errant correspondence?