Missing Stay Credit Process

Discussion created by only1united on Jan 8, 2017
Latest reply on Jan 22, 2017 by vc

In December I had a great time with my family at a Marriott resort in Mexico.


We had 2 rooms, with one redeemed for points and another I paid for. I have received credit for the nights but none of my room & hotel spend. Now, on numerous occasions I have emailed  MR a pdf with my bill from the hotel but I either get no reply or that the attachment isn't displayed correctly.


I have also uploaded it via the MR site.


Can anyone here direct this newbie where I can go to get credit?


Thanks so much.


Happy & safe travel