In December I had a great time with my family at a Marriott resort in Mexico.
We had 2 rooms, with one redeemed for points and another I paid for. I have received credit for the nights but none of my room & hotel spend. Now, on numerous occasions I have emailed MR a pdf with my bill from the hotel but I either get no reply or that the attachment isn't displayed correctly.
I have also uploaded it via the MR site.
Can anyone here direct this newbie where I can go to get credit?
Thanks so much.
Happy & safe travel