only1united

Missing Stay Credit Process

Discussion created by only1united on Jan 8, 2017
Latest reply on Jan 22, 2017 by vc

In December I had a great time with my family at a Marriott resort in Mexico.

 

We had 2 rooms, with one redeemed for points and another I paid for. I have received credit for the nights but none of my room & hotel spend. Now, on numerous occasions I have emailed  MR a pdf with my bill from the hotel but I either get no reply or that the attachment isn't displayed correctly.

 

I have also uploaded it via the MR site.

 

Can anyone here direct this newbie where I can go to get credit?

 

Thanks so much.

 

Happy & safe travel

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