I am very disappointed today to find out my 250,000 reward points expired last February. I called Marriott rewards and was told that they sent emails to notify me about the expiration and they won't reinstate the points. I could not find the email Marriott mentioned in my Inbox, but found one notice from Marriott (sent in Nov 2015) in the SPAM folder just now.
I accumulated the points when working for Microsoft a decade ago. I always took care to choose Marriott in order to accumulate the points for a big nice vacation in Europe. I did not use any point in 24 months because I am going forward to a special vacation. Last year, in Shanghai I paid $300 to join Club Marriott, again I want to save the points for later use. I am so upset that I am writing this post 3AM in the morning.