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Filed a complaint with customer service - no response

Question asked by tjj123 on Jan 2, 2017
Latest reply on Jan 3, 2017 by carat

i spoke with member benefit representative who transferred me to customer service representative in December - was told i would be contacted again after my representative had looked in to the specifics.  Indicated that I would hear back within 3 - 5 business days....I have had no further updates.