onlytoto

Wrong certificate attached to my reservation

Discussion created by onlytoto on Dec 7, 2016

I had a cat 1-5 certificate thanks for the travel package award and wanted to use it on a cat 8 award reservation being hold without paying the points (asking me to attach ecert to it).


Normally I have to pay the point difference (90k) in order to do so. So I called the CSR for that. After the end of the call, the cert were used and the reservation is confirmed. The only question is, the CSR didn't deduct my extra points for that cat 8 reservation and it seems the cat 1-5 cert is attached to it.

 

I would like to see myself lucky but still want to ask for the opinions. Should I be concerned about the reservation?


http://i945.photobucket.com/albums/ad298/onlytoto/Screen%20Shot%202016-12-06%20at%2011.48.18%20AM_zps4dmlws3v.png

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