loss of 50k points!?

Discussion created by mbeder on Dec 8, 2016
Latest reply on Dec 9, 2016 by carat

Has anyone had an unexplained loss of points before? How did you fix the situation?


I had, approximately, 391k points and it dipped to 339k, completely inexplicably. I did not redeem them in any way and they did not expire. My account doesn't show a withdrawal of them either. The total just changed.


I called customer service and they were friendly enough but had no explanation.


Anyone that could shed some light or share some theories would be greatly appreciated!