Has anyone else had upgrade challenges, using points, at this hotel? Prior to using the mobile check in this morning, I checked the number of suites that were available for the length of our stay. The Marriott reservation site indicated that they had Executive Suites, Park View Suite, Premium Park Suite & the Royal Suite were all available.
When I required about the upgrade through the mobile app the Associate indicated that they had the potential of selling out and the upgrade was not available. The associate was very helpful and escalated our request to the Client Manager.
I haven't been able to connect with the management team yet so I am hopeful Marriott will do the right thing. The Royal Suite looks lovely.
Stay tuned for an updated review!