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Disappointing Customer Service

Question asked by gators72 on Nov 7, 2016
Latest reply on Nov 10, 2016 by mustanggt

Platinum Premier member for life. Just spent 45 minutes on the the phone with 2 customer service reps. trying to resolve a rewards redemption issue to no avail. Disappointing customer service. Other lodging providers are ramping up their rewards offering. May be time to pay them some attention.