AnsweredAssumed Answered

Missing Elite night credit

Question asked by highbay on Oct 24, 2016
Latest reply on Oct 24, 2016 by carat

I have the Marriott  Rewards cc that I use almost exclusively and have done so for several years.  I haven't stayed at a Marriott property since April of this year due to a different business arrangement.  I have accumulated enough personal spending to earn at least one elite night if not two.  I called the platinum rewards number last month and was informed that I needed to contact the cc company, as they would have no way of confirming what I had spent.  I called the cc company and they said they have no way of confirming what nights have been credited to my account.  The customer service guy with Chase did tell me that I had earned enough in July to qualify for one night and that it would take up to 60 days to show up on my account.  Does anyone know a less painful way of getting their rightful elite credit?  It's been at least over 90 days!

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