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Need POC at Marriott for Complaint

Question asked by frequentstaymarriott on Oct 12, 2016
Latest reply on Oct 13, 2016 by seatexan

Could use a recommendation for a POC at Marriott International.


Need to communicate my displeasure about how I am/was being treated after front desk staff at my usual RI property carelessly cancelled TWO of my reservations without my permission.  (Someone else called in to cancel and they deleted mine instead!)  Didn't find out until I was ready to check in (just back from overseas assignment).


Their insulting initial offer is to reimburse me for only the $90 extra expense I'm paying myself (over my cancelled reservation rate) for having to stay at another property 12 miles away for three nights until they have a room available!   No offer of complimentary nites, points, future discount--nothing!


I told them I reject their offer and mentioned that I think a Platinum Premier Elite/Lifetime Platinum off serving his country deserves better.


Thanks in advance.