I'm curious to know how other people have fared when using Marriott's mobile app to make requests. My experience is that 90% of requests are ignored, with roughly half of those being closed without being fulfilled and the other half left open.
I normally check-in using the app and make the following requests immediately afterwards:
- Bath robe (unless I know the room will have one in it automatically)
- Extra toiletries, so there's enough for showers in the evening and the morning
I've also tried using the app to request wake-up calls after I've arrived at the hotel.
It's rare for any of these requests to be provided, and the response by the hotel reception when I tell them is usually "tell us what you asked for and we'll send it to the room straight away".
Is it just the hotels I stay at that are like this, or is this a common problem?