I had to cancel a reservation at the JW New Orleans for this past weekend. I cancelled on the 13th. Thursday the 22nd I get an e-mail from the hotel asking if there was anything I needed before my stay. I told the person I had cancelled my stay but would let them know next time I made a reservation. I thought this was odd.
This morning I wake up to a "Thank you for staying". Whaaa? Looks like it was a charge for a no show...
Checked Marriott CC - nothing charged.
Checked Marriott Acct under cancelled reservations, this cancel does not show.
Checked e-mail for this cancel and I have the e-mail, phew! I knew I was not crazy.
I have never had this happen, anyone else? I see the stories on here about people not keeping their e-mails and they get in a bind when they are charged and can't prove it.
The system doesn't show this reservation anywhere. I don't see a place where I can check by reservation or cancellation number. All I have is an e-mail from Sept 13th with a cancellation number.
I'll keep an eye on my acct... but as of this morning, I have not been charged.
Always hang on to those email people I have a folder dedicated to Marriott.