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Marriott Rewards Bonus Offers

Question asked by darrbee on Sep 1, 2016
Latest reply on Sep 6, 2016 by carat

We have recently made reservations at two different hotels.  Orlando Marriott Airport and Renaissance Aruba.  Both had special rates that included bonus points when you reserved rooms.  We still have not received credit for these hotels even though we have received our regular points though Aruba required customer service intervention.  Customer service rep said we had to call hotel direct.  Has anyone else had this problem collecting these rewards points?  If I have to call these hotels directly it is actually not worth my time and effort for the energy required or the cost to call international.