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Guest Services

Question asked by kk1575 on Aug 19, 2016
Latest reply on Aug 19, 2016 by insertcoffee

Has anyone else experienced a decline in customer service lately?  I've had back to back to back experiences in the past 2 weeks that have me questioning my loyalty, and I'm Platinum - I spend my life in Marriott Hotels.  From elevators being down, to no air conditioning - and managers acting like its standard operating conditions.  The guy in Waterbury CT who tried to convince  me that a faulty fire alarm system, going off at 11:30 at night - on and off for a hour -- is OK.  Call me crazy but I'm being unreasonable that you woke up all your quests and had them evacuate the building at 11:30 at night?  I called customer care too, and they were awesome, but as some here noted, it gets sent back to the site manager to handle.  Is anyone else frustrated here?  Has Marriott lost it's edge?  I live on the road and there are other options if this is the new trend.  Appreciate any feedback....