Props to @carat, our MR Insider moderator

Discussion created by mjw48009 on Aug 17, 2016
Latest reply on Aug 17, 2016 by jamesdean

I just wanted everyone to know that I received tremendous help from carat, one of our MR Insider moderators.  I wish I could thank her supervisor directly.  I had an issue receiving credit for a stay in Italy (Marriott Grand Flora in Rome).  While being Platinum Premier and Lifetime Platinum, I wasn't able to get the support I needed.  So, as a lurker on these forums (I don't post much), I reached out to <carat> for help.  I don't know what she did but within a week or two I was fully compensated for my stay in Rome, as well as some goodwill bonus points.


Thank you carat.