I just wanted everyone to know that I received tremendous help from carat, one of our MR Insider moderators. I wish I could thank her supervisor directly. I had an issue receiving credit for a stay in Italy (Marriott Grand Flora in Rome). While being Platinum Premier and Lifetime Platinum, I wasn't able to get the support I needed. So, as a lurker on these forums (I don't post much), I reached out to <carat> for help. I don't know what she did but within a week or two I was fully compensated for my stay in Rome, as well as some goodwill bonus points.
Thank you carat.