Hubby and I recently stayed at this hotel, which we had been to previously and really enjoyed it. This experience unfortunately, we encountered very rude service, we were given a room with a view of the AC system, we had done mobile check in but told "you wait in line" even though one person was available. 2nd morning we mentioned to the desk lady that our room wasn't desirable and her response was "I didn't give you that room" and walked away. No acknowledgement of Platinum membership nor offer of points or platinum gift. Has this hotel recently been sold? When we visit Orange County, we always stay here and this stay was 100% opposite of normal. . I really dislike posting negative comments. Called the hotel and left a voice mail for the manager.....no return call!