Marco Island Marriott

Discussion created by r2r2b on Jul 26, 2016
Latest reply on Aug 29, 2016 by r2r2b

Marco Island Marriott MarriotDefinitely not ready to be a JW nor do they care if you have Platinum status.  Stayed for three nights last week with my family and we were ready to go home by the morning after the third night.  At check in, I was told could not have late check out I place on mobile app because another rewards member was checking in...funny given there are 600 plus rooms in this hotel that every room had platinum guest that night, LOL.  On the second evening of our stay asked if we could see what an oceanfront room was like and amazingly there was one empty for us to look at. Upgraded room looked directly over the lobby building at the ongoing construction, which happened to be at the same level as our room so no way to leave curtains open.  I had request extra towels in my reservation for the room since it was my wife and our son but at check in there were only two towels even though I had a voice mail on the room phone saying they had noted our request.  The next two days we had no wash cloths.  The cable in the room has not kid channels so if it rains in the afternoon, which it often does in the summer, make sure you have your own entertainment for your kids.  The pool towels are a joke in that you get cards that provide for two towels, no more until you turn in the ones you already have and if you do not return a card there is a $25 charge.  Real reason is they do not want to manage pool deck area so they fence in the pools and make the guest clean up the towels.  There is also not enough seating at the pool and the water slide is all of about 8 ft high so other than a preschooler not of interest to kids.  As for the resort fee do not fall for the one free adult breakfast when one is purchased, as they apply a 18% service charge on the total for the two adult buffets...given it is a buffet the wait staff is basically bussing the table so 18% is generous.


Bottom line will not be back and would recommend elite level members look elsewhere if they want to be treat accordingly.  I have stayed in Ritz Carltons on points during their high season and be treated 100 times better.