AnsweredAssumed Answered

Property Extends Benefits to Family Members following a Member Request, Right or Wrong?

Question asked by bigbrainsonbrad on Jul 26, 2016
Latest reply on Aug 4, 2016 by insertcoffee

Okay, it seems like we have yet another slippery slope.  In the spirit of Customer Service, a property extends Marriott Reward(MR) Benefits to family members following a request by the Member.  Is the an example of excellent Customer Service or a member's violation of the Terms and Conditions of the MR Program, membership fraud or a Marriott Employee's willful disregard for a condition which is in conflict with the "Right Thing to Do" Customer Service?

 

Members and Moderators alike, I'm very interested in your feedback

Outcomes