It seems we have a double standard here. According to the forum terms and conditions, personal attacks are forbidden and can result in termination of account; yet a General Manager, with malice, can accuse an 8-year Platinum Elite member of membership fraud, attack his wife's personal and professional integrity, and worse yet contact the wife's employer with a complaint in order to fend off/quell claims of Service Failures at the property in which the GM manages.
One could suggest any of the following:
- Attempt resolution with the GM in question;
- Escalate to Marriott Customer Care and file a complaint about the scenario in question;
- Escalate to the Ownership Group under which the property reports; or
- Escalate the scenario to Mr. Marriott's office.
Members and Moderators alike, please chime in, I've very interested in feedback of all.