Platinum Benefits at JW Grande Lakes Resort Orlando

Discussion created by khoranburg on Jul 25, 2016
Latest reply on Sep 1, 2019 by sorot76

So, I just called the JW Marriott Grande Lakes in Orlando and they said breakfast is NOT included for Platinum Elite members.  They also said they do NOT have a concierge floor.  So- what's the point of being Platinum if now a hotel can just call themselves a "Resort" to get out of taking care of Platinum members!? It seems pretty upsetting and ridiculous - more and more exceptions everyday.  Why value your customers?