OUTSTANDING!!! I emailed the GM Tim M. a week before my reservation and Tim along with Andrew B., a manager upgraded my reservation. I was staying for 8 nights and booked all on points a city view room and they upgraded me to a Grand Times Square View Room. I ended up on the 58th floor overlooking Times Square & the Hudson River. Bed was super comfy, nice soft pillows, excellent water pressure from the shower and super fast elevators. Tim and his staff made me feel like a valued customer! The location is amazing, wedged between Times Square & Central Park. Subway is right nearby along with lots of great nightlife. Just can't say enough about this hotel!