"No Platinum Override Available"?

Discussion created by incredipete on Jul 5, 2016
Latest reply on Jul 6, 2016 by incredipete

I'm trying to book a hotel near my venue in Cincinnati and was told by the Platinum reservation line that the hotel was fully booked and there were no Platinum overrides available. I was under the impression that they always kept a couple of rooms for this purpose? Did they already give those rooms to other platinums, or is my concept of an override just wrong?