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Help with complaint - customer care not helping

Question asked by robfrederick316 on Jun 29, 2016
Latest reply on Jun 30, 2016 by robfrederick316

I recently had a bad experience with my family at a resort in SC For a stay on points.  Went to customer care to ask for points refunded but they are giving me the run around.  Only offering a very small fraction.  I think the customer care rep I got is unwilling to help me. Anyone have better luck with another route?  This is the first time that Marriott has treated me this way.  I spend approx $25k per year on business and personal travel, not sure why they are giving a loyal platinum member such a hard time over a points refund for a bad stay due to very poor customer service.  Any advice out there?  Thanks.