I recently had a bad experience with my family at a resort in SC For a stay on points. Went to customer care to ask for points refunded but they are giving me the run around. Only offering a very small fraction. I think the customer care rep I got is unwilling to help me. Anyone have better luck with another route? This is the first time that Marriott has treated me this way. I spend approx $25k per year on business and personal travel, not sure why they are giving a loyal platinum member such a hard time over a points refund for a bad stay due to very poor customer service. Any advice out there? Thanks.