I booked a week long trip (two weeks ago) on the Atlantis website. I am traveling there in July. I am a Platinum Elite member. I used my Chase credit card that is tied to my rewards account. For 10 days I have been trying to get an answer on why my trip is not showing up under my rewards account when I log in. I finally called the Elite line that shows on the back of my credit card. Apparently, you must go to the Marriott website to book versus booking through the Atlantis website. I asked why....aren't Atlantis and Marriott linked now?? The Elite line said they are just as baffled as I am but they've been told it must be booked through Marriott (again - Atlantis is now Marriott). Ironically - I've never had an issue getting credit for booking a Ritz stay on the Marriott site.
What does this mean for me? I get no credit for the stay. Ritz is running a promotion - I get no points for the promo. I get no guaranteed late check out. I get no potential upgrade. I get NOTHING.