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Atlantis - Beware when booking!

Question asked by wbwest on Jun 30, 2016
Latest reply on Jul 12, 2016 by wbwest

I booked a week long trip (two weeks ago) on the Atlantis website. I am traveling there in July.   I am a Platinum Elite member.  I used my Chase credit card that is tied to my rewards account.  For 10 days I have been trying to get an answer on why my trip is not showing up under my rewards account when I log in.  I finally called the Elite line that shows on the back of my credit card.  Apparently, you must go to the Marriott website to book versus booking through the Atlantis website.  I asked why....aren't Atlantis and Marriott linked now??  The Elite line said they are just as baffled as I am but they've been told it must be booked through Marriott (again - Atlantis is now Marriott).  Ironically - I've never had an issue getting credit for booking a Ritz stay on the Marriott site.

 

What does this mean for me?  I get no credit for the stay.  Ritz is running a promotion - I get no points for the promo.  I get no guaranteed late check out.  I get no potential upgrade.  I get NOTHING. 

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