Redeeming points for a better room

Discussion created by jbs221 on Jun 24, 2016
Latest reply on Jul 10, 2016 by mrbmbrown

I'm currently researching/planning a family trip to Hawaii, and hope to use points for at least part of the stay.  Redeeming points typically gets you a standard room, but we would prefer a suite.  One service rep I spoke to told me that we could do this by redeeming the appropriate number of points, and then upgrading to a suite by paying either a $100ish fee or an additional 5,000 points.   Fabulous!   Later when I called back to book it, other service reps said this was not possible.   Did the first rep steer me wrong, or is this something that not all service reps are aware of?   The specific hotel we were discussing was the Waikola Beach Marriott, if that matters.