I usually don't get on here and co-mingle with other individuals about their travel plans. Maybe I should? I am asking today if Platinum members have ran into suite upgrade issues related to their room rate? I have stayed at Residence Inns these past 3 months (all different locations) and have ran into a similar issue. I typically book hotel rooms far in advance and at a pretty good rate. Most of the time it is a one bedroom suite. There are occasions that I will take my family (3 additional people) on the road with me and would like an upgrade to the 2 bedroom suite. On every occasion that I have asked for an upgrade, I have been rejected due to my "low rate." On all occasions that I brought my family along with me, I had to pay an extra $25 to $50 more a night for the upgrade. As a Platinum Premier member I always assumed upgrades to the next best room was complimentary? Is anyone else experiencing this?
Now, I would like to say this is only happening at Residence Inns (west coast). I have not ran into many issues related to upgrades at the other brands.