I booked 3 nights at Marriott Ginza, Tokyo. Whilst I was there I extended and stayed an extra night - so stayed 4 in total.
When I checked my account I was only credited with 3 nights. I sent a copy of my account which clearly showed the 4 nights and copy of my credit card bill to claim a missing night.
Received an email back saying I should check my account as it had been credited- checked and it was still only the 3 nights.
Since then over the past seven weeks I have sent a total of another six emails ( some to the stay.add address- some to customer care and some to the link direct from the complaints page).
I have not had on reply and the missing night has not been added.
Any suggestions- this is ridiculous- how hard can it be to verify and then amend.