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upgrades to suites

Question asked by seanjaz on Jun 8, 2016
Latest reply on Jun 19, 2016 by rewired&happy

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I am a lifetime Platinum members. Some of the comments here are making me wonder if I am getting my fare share of upgrades to suites. So, let me ask, for those of you who are platinum members, how often do you get upgraded to suites?

Here is my estimate of my experience

Marriott - 5%

Renaissance - 50%

JW Marriott - 0%

Residence Inn - 80%

Fairfield - 0%

Ritz - 0%

Courtyard - 0%

Is your experience different? I must admit, I never ask for upgrades, and recently I usually check in via the mobile application, so I don't even have a chance to ask for upgrades

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17 Replies

randomname Jun 8, 2016 5:53 PM
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I'm Lifetime Platinum and Platinum Premier. Almost never get an upgrade except perhaps a corner room.
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702rugbyref Jun 8, 2016 10:15 PM
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I rarely get upgraded and I often forget to ask honestly. I hope I get upgraded in Shanghai at JW Tomorrow Square!
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- seanjaz @ 702rugbyref on Jun 8, 2016 10:24 PM
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  I have stayed at the JW tomorrow square several times. I don't know if I ever got upgraded, but the rooms are so spectacular that I consider every room an upgrade!
  
  The concierge lounge is something else. Have some water melon juice there
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  - 702rugbyref @ seanjaz on Jun 10, 2016 12:33 PM
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    I sooooo....look forward to their experience! Thanks!
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- rewired&happy @ 702rugbyref on Jun 19, 2016 2:26 AM
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  Just Ask! You will likely get it.
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ne_traveling_man Jun 9, 2016 8:03 PM
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I have been upgraded to a suite at the Marriott Waikiki the past 2+ years since I became platinum. Prior to that I was not upgraded as Gold. I have received suite upgrades at a few other Marriotts that was a one night and done on business.
I have received upgrades to nicer/larger rooms better views on a consistent basis... again as a Platinum member. Very rare when I was Gold.
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- ppino69 @ ne_traveling_man on Jun 16, 2016 10:01 PM
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  Marriott Wakikiki Honolulu is is one the few Marriiotts I DO NOT recommend..Its not very clean and is a high traffic hotel..Its is Not located on the beach like the Hilton Hawaiian Village is..Honolulu is one the of the few places where Hilton Beats Marriott Hands Down!
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psudad Jun 10, 2016 3:23 PM
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Currently Gold, but was platinum for a number of years. Upgraded to suites at Courtyard on numerous occasions, Residence Inn more often than not, Marriott only a few times, JW never, Renaissance (never a suite, though I have only stayed at a few. I did get upgraded at the Renaissance Aix-en-Provence a few weeks ago, but to a top floor room, with a balcony and fantastic view. Would take it over a suite anyday).
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beaug Jun 11, 2016 12:47 AM
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Hi seanjaz

Outside of the US- Most occasions I am upgraded to a suite. In the past year, maybe 5% of my stays so far havent been uprgaded, and in reality, when I am on the road for work, a suite is nice to have, but not that important.

In the US- It is hit and miss unfortunatley... Maybe 25% of the time I am upgraded to a suite. Clearly, the market can command more suite sales in the US, and there are many more plats and golds all competing for the same upgrade.

Good luck with your travel!
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gk17 Jun 11, 2016 1:08 AM
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So far I have received very little suite upgrades except for a Fairfield Inn & Courtyard hotel where I stayed at for over a year each. I'm sure it varies by each property, but it does look like they are more willing to upgrade you if you are a frequent guest at the particular property.
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bpelican Jun 11, 2016 8:23 AM
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seanjaz

My understanding is even when checking in with the Marriott mobile app you should be getting upgraded. I often do that myself, but ALWAYS ASK if I have been upgraded upon check-in. I am currently Platinum Premier, as well as Lifetime. The only time I don't get upgraded is when the hotel has a limited number of suites. However, most of my travel is to Marriott properties I have stayed many, many nights. That definitely makes it easier to be upgraded. Don't even have to ask.
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- shawnecooper @ bpelican on Jun 15, 2016 5:09 PM
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  I have found that if you use the mobile app you get NADA. I always simply make a call to the Platinum Line before arrival and they make a call. I am Platinum Premier and Lifetime but I normally get a bottle of wine, cheese and a dining room table if they have one. Even most recently when booking with points in St. Croix, so it was free to me, I reached out to the sales manager before arrival as I do about 50 meetings a year with Marriott. I had wine, ocean front suite and a personal visit.
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coupons Jun 17, 2016 12:08 AM
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I just stayed two nites at the Residence Inn Islip Long Island NY. I used two Cat 5 certificates and was told we would be in a studio; how nice to find we had a one bedroom. Staff was great. Checked in online got to front desk and everything was waiting for us
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dannygoh Jun 17, 2016 12:05 PM
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For number crunching, i stay in Marriott ptys for average ~120 days per year for last 4 yrs. Upgrade frequency to suites are:-
Renaissance 50%
JW Marriott 75%
Courtyard 2%
Marriott 0%
Autograph 100%
Countries where hotels are:
UK
Germany
Austria
Japan
Hong Kong
Malaysia
Thailand
Vietnam
SIngapore
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dannygoh Jun 17, 2016 12:05 PM
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For number crunching, i stay in Marriott ptys for average ~120 days per year for last 4 yrs. Upgrade frequency to suites are:-
Renaissance 50%
JW Marriott 75%
Courtyard 2%
Marriott 0%
Autograph 100%
Countries where hotels are:
UK
Germany
Austria
Japan
Hong Kong
Malaysia
Thailand
Vietnam
SIngapore
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snail5930 Jun 17, 2016 12:54 PM
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I 've noticed that when I take the cheapest and the most expensive rooms, usually no upgrade. When I booked something middle usually has upgrade.
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rewired&happy Jun 19, 2016 2:25 AM
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I make it a habit to inform the attendee "I am Marriott Platinum Member and would like to request an upgraded room". If you don't say anything, the attendant may be inexperienced, or simply too busy to make that happen. So I think it's fair to demand what has been promised to you. Hope that helps.
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