Do points that are received as a compensatory gesture show under 'Activity' in your profile? Or are they just quietly added to the rewards account?
I did a hotel survey and was surprised when I received an e-mail from the manager in response to what I had written. In my survey, I made it clear that the hotel front desk clerk had dealt with an issue during my stay, but the manager wrote and offered an additional 2,000 points.
I don't see these points under my 'Activity' log. I wasn't tracking my points total that closely, otherwise it would be evident.